« Back | Press release: January 8, 2013
PUTNAM INVESTMENTS'S DEFINED CONTRIBUTION BUSINESS SETS NEW HIGHS IN CLIENT SATISFACTION SURVEY OF PLAN SPONSORS
Anova Consulting Group Research Points to a 'Top Performer' 97% Overall Customer Satisfaction Rating for Putnam Retirement Services
Putnam Named 'Best in Class' by Plan Sponsors in Numerous Categories Related to Strength of Retirement Offering
BOSTON, January 8, 2013 – Putnam Investments announced today that the company's Defined Contribution business earned superior, broad-based client satisfaction ratings in a recent independent survey conducted by Anova Consulting Group.
Based on a survey of nearly 150 plan sponsors in late 2012, Putnam Retirement Services received a 97% overall customer satisfaction rating and was rated as the "best performer" in 14 of the 16 categories that measured both general perception and functional areas.Putnam Retirement Services scored exceptionally high ratings in a broad array of areas, including:
- Quality personnel — 98% (rated in top two levels of satisfaction)
- Overall satisfaction — 97%
- Investment services — 95%
- Plan Sponsor services — 94%
- Good value for the money — 92%
- Willingness to recommend — 92%
- Treating clients as important — 92%
- Ease of doing business — 92%
"In the past 15 years, the Anova team has conducted over one hundred client satisfaction studies on behalf of institutional financial services providers. In our experience, it is quite rare to see ratings for overall satisfaction above 90%, and 97% is the highest rating we've seen," said Richard Schroder, President of Anova Consulting Group. "Putnam should be proud of these impressive results."
"As a firm, Putnam seeks to set the highest standards of performance and service excellence, backed by experienced talent who possess an unyielding 'customer-first' focus," said Edmund F. Murphy III, Chief of Defined Contribution, Putnam Investments. "We are extremely pleased that the Anova Research validates that our ultimate objective of always serving the best interests of clients and their advisors is resonating in the retirement marketplace."
Putnam Investments and Retirement Since Robert L. Reynolds, a 30-year retirement savings industry veteran, became Putnam's President and CEO in 2008, the company has deepened its commitment to helping America meet the retirement savings challenge and launched a series of innovations and initiatives to meet emerging customer needs.
About Anova Consulting Group and the 2012 Client Satisfaction Survey Anova Consulting Group is a leading market research and consulting firm focused on win loss analysis and client satisfaction analysis. As an independent and objective third party, Anova was retained by Putnam to administer a 2012 Client Satisfaction survey. Conducted in November and December of 2012, Anova sent surveys to all Putnam Retirement Services plans across different industries and plan sizes. Anova's proprietary industry benchmark contains client satisfaction ratings from over 5,000 plan sponsors across a variety of overall impressions as well as product and service-related metrics.
About Putnam Investments Founded in 1937, Putnam Investments is a leading global money management firm with over 75 years of investment experience. At the end of December 2012, Putnam Investments had $128 billion in assets under management. Mutual fund assets were $62 billion. Institutional assets were $66 billion. Putnam has offices in Boston, London, Frankfurt, Amsterdam, Tokyo, Beijing, Singapore, and Sydney. For more information, visit putnam.com.
Request a prospectus, or a summary prospectus if available, from your financial representative or by calling Putnam at 1-800-225-1581. The prospectus includes investment objectives, risks, fees, expenses, and other information that you should read and consider carefully before investing.
Putnam mutual funds are distributed by Putnam Retail Management.