« Back | Press release: January 14, 2013
Putnam Investments Receives “Total Client Experience” Award From Dalbar
For the Second Consecutive Year, Firm is Sole Industry Recipient of Special Recognition of its Efforts Related to Client Security, and Processing and Information Accuracy
For the second time in as many years, Putnam Investments has received the “Total Client Experience” award from DALBAR Inc., the industry-leading financial services market research and consulting firm.
The special award reflects multi-dimensional analysis by DALBAR of customer service that is based on rigorous, systematic and yearlong testing of customer service that goes beyond assessing professionalism to also evaluate three key deliverables:
- Security — Measuring strict but client-friendly processes for verifying clients’ identity before disclosing any confidential information
- Processing Accuracy — Measuring the efficient completion of processes needed to meet clients’ requests correctly
- Information Accuracy — Measuring the correctness and completeness of all information provided to clients
“We view comprehensive customer service as one of the most critical elements of what we do as an investment management firm,” explained Robert L. Reynolds, President and Chief Executive Officer, Putnam Investments. “The entire Putnam organization plays a role in ultimately serving our clients and investors, and is truly honored by this important recognition — and validation — by DALBAR.”
Dalbar, Inc., the nation’s leading financial services market research and consulting firm, is committed to raising the standards of excellence in the financial services industry. With offices in both the United States and Canada, Dalbar develops standards for, and provides research, ratings and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. Measurements include investor behavior, customer satisfaction, service quality, communications, Internet services and financial professional ratings.
About Putnam Investments
Founded in 1937, Putnam Investments is a leading global money management firm. At the end of December 2012, Putnam had $128 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Amsterdam, Tokyo, Beijing, Singapore and Sydney. For more information, visit http://www.putnam.com.
Putnam mutual funds are distributed by Putnam Retail Management.
Request a prospectus, or a summary prospectus if available, from your financial representative or by calling Putnam at 1-800-225-1581. The prospectus includes investment objectives, risks, fees, expenses, and other information that you should read and consider carefully before investing.