BOSTON, January 24, 2017 — For the sixth consecutive year, Putnam Investments has received the DALBAR Total Client Experience award, reflecting the firm’s dedication to delivering industry leading customer service to its retail mutual fund clients. DALBAR is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Putnam is being recognized with this award, which reflects multi-dimensional analysis of customer service in three key areas: quality, accuracy and client security.
“Putnam is very proud to remain the sole recipient of this special honor by DALBAR,” said Michael Woodall, Chief of Operations at Putnam Investments. Our firm is always looking for ways to enhance the client experience. We take our mission seriously — working tirelessly to provide top tier results for our customer base.”
The award is based on DALBAR’s measurement of the complete experience of the customer, evaluating the level of professionalism that is demonstrated by the financial services firm’s personnel and the follow through — the accurate execution of transactions and requests while ensuring thorough security protocols. For the 27th consecutive year, Putnam has received a DALBAR service quality award reaffirming its longstanding commitment to industry-leading consistency and reliability.
In addition to its recognition from DALBAR, Putnam Investments has been acknowledged for outstanding service by a leading independent third-party quality service evaluator, National Quality Review (NQR), earning NQR’s 5-Star performance rating in processing operations in Q3 and Q4 2016. NQR randomly samples transactions processed by Putnam’s customer operations division, providing statistically reliable service quality analysis. NQR evaluated Putnam's processing of transactions such as investments, redemptions, new accounts, exchanges, account maintenance and transfers. To achieve NQR’s 5-Star designation, each quarter Putnam’s team of processing associates performed in the top quartile of all companies analyzed by NQR, consistently delivering outstanding quality in the preceding four-quarter rolling period.
“Putting our clients first and creating a superior service environment are at the core of our firm’s values, which begins with our highly-committed, well-trained team of associates. We place a strong emphasis on coaching and professional development — aided by technology innovation and the use of data — to ensure we continue to deliver quality customer service and process accurate, secure information,” Woodall added.
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.
NQR is a leading consultant in the financial services industry, providing top mutual funds clients with insight into the customer experience, transfer agent service quality and intermediary relationships. NQR has been pioneering service quality and client experience solutions for 25 years, helping top-tier service organizations tackle critical challenges in customer service. NQR’s INSIGHT services feature advanced data analytics and consulting, competitive benchmarking, online reporting portal technologies and access to a community of best practices. The result is increased business partner transparency and efficiency. Through NQR’s offerings, fund families can be sure they are mitigating risk by adhering to compliance, operational practices and regulatory requirements.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with over 75 years of investment experience. At the end of December 2016, Putnam had $152 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Tokyo, Singapore and Sydney. For more information, visit putnam.com.