BOSTON, January 15, 2020 – Putnam Investments today announced that it has received the DALBAR Total Client Experience award for the ninth straight year, in recognition of the firm’s commitment to providing an exceptional all-around contact center experience for its retail mutual fund clients. Putnam is the sole recipient of the award based on a multi-dimensional analysis of mutual fund customer service, particularly focused on three key areas: quality, accuracy and client security.
“One of Putnam’s key priorities is always ensuring that our clients’ total experience is first-rate and we are delighted to be recognized by DALBAR for this distinction for the ninth consecutive year,” said Michael Woodall, Chief of Operations at Putnam Investments. “Each and every day, our world-class service team strives to deliver top-of-the-line expertise, capabilities and resources to our most valuable asset – our clients. It’s a hallmark of the Putnam brand.”
Putnam has been recognized by DALBAR for mutual fund service quality for 30 consecutive years. The continuous acknowledgement of Putnam’s work in this area includes being named a DALBAR Mutual Fund Service Award winner and recipient of DALBAR’s Total Client Experience Award.
DALBAR is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service.
The award is based on DALBAR’s measurement of the complete experience of the customer, evaluating the level of professionalism that is demonstrated by the financial services firm’s personnel and the follow through — the accurate execution of transactions and requests while ensuring thorough security protocols. For the 30th consecutive year, Putnam has received a DALBAR service quality award continuing its longstanding commitment to industry-leading consistency and reliability.
Key award criteria includes:
- Authenticating caller’s properly to protect their shareholder’s privacy and assets
- Engaging shareholders through friendly, personable interactions
- Communicating effectively
- Providing complete and accurate account details to ensure that shareholders are able to make informed decisions
- Completing all transactions accurately according to shareholder instructions
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned a reputation for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as marks of excellence in the financial community.
About Putnam Investments
Founded in 1937, Putnam Investments is a global money management firm with over 80 years of investment experience. At the end of December 2019, Putnam had $182 billion in assets under management. Putnam has offices in Boston, London, Frankfurt, Tokyo, Singapore and Sydney. For more information, visit putnam.com.